Satisfaction Guarantee Policy

Taxware / popcorninfotech.com prides itself in the complete satisfaction of its clients for the services provided by the Website / Application / Company. This satisfaction policy is conjunctive and subject to the Terms & Conditions and Privacy Policy as disclosed separately on the website / Application.

Every Client has the right to raise a ‘Satisfaction Guarantee Claim’ with Taxware / popcorninfotech.com by sending an email to support@popcorninfotech.com specifying their grievances along with details of the service utilized and order details. On verification of the claim, if there is genuine delay or grievance to the client, then Taxware / popcorninfotech.com shall immediately take it up and correct the situation. Such delay or grievance should be attributable to the operations of Taxware / popcorninfotech.com and should be towards an element that is within the operational scope of Taxware / popcorninfotech.com.

Any delay on account of Ministry of Corporate Affairs (“MCA”), Office of Controller General of Patents, Designs and Trademarks, Controller of Certifying Authorities (“CCA”), Central Board of Direct Taxes(“CBDT”), Change in Law or Statute, Change in Procedures prescribed by the relevant authorities or agencies or the relevant authority, Natural Disasters, Acts of Nature or Affiliates or Third-Party Vendors shall not be considered for a Satisfaction Guarantee Claim, as the same are beyond the control of the Company / Application / Website.

Further, Popcorn Infotech / Taxware shall not be responsible if any delay is found from your side in submission of the required documents or information. Such claim shall not be covered under the policy.

Popcorn Infotech / Taxware does not guarantee any results or outcome of a process where governmental or quasi-judicial or any regulatory authority is involved. For e.g. the concerned authority might object or refuse your trademark application or reject your company name or issue notices due to reasons beyond our control or change in government processes due to amendments or updates in rules. There are instances where the government website is down or slow due to which we are not able to complete your order in the prescribed time. Such situations are beyond the control of Popcorn Infotech / Taxware and Popcorn Infotech / Taxware shall not be liable for the same.

CHANGE OF SERVICE

In case you change your services from the original one with another service offered by Taxware / popcorninfotech.com then you may make a request to Taxware / popcorninfotech.com within 30 days of receipt of payment by Taxware / popcorninfotech.com, provided the original order is not completed/initiated/ fulfilled by Taxware / popcorninfotech.com at the time of making such request.

The fees paid for the original order after deducting the government fees, affiliate fees, or any fees charged by any third party vendor, if any, shall be duly adjusted against your new order. Any additional fees for the new order shall be payable by you after such change request has been accepted by Taxware / popcorninfotech.com

REFUND POLICY

We put our sincere efforts to make our clients happy but if even after our hardest efforts you are not satisfied then you may claim refund as per the following terms.

  1. The refund can only be claimed in case of visibly clear deficiency/error with the service/s provided by Taxware / popcorninfotech.com
  2. No refund shall be paid for change in mind or mood or situation of the client and Taxware / popcorninfotech.com shall not be liable for the same.
  3. If the request of refund has been raised after the completion of services or completion of fulfilment of order then you shall not be eligible for refund and such refund request shall be considered invalid.
  4. You shall not be eligible for refund if any delay is found from your side in submission of the required documents or information.
  5. You shall not be liable for refund if after 90 days of making payment to Taxware / popcorninfotech.com for any services even if such orders have not been started or initiated. Taxware / popcorninfotech.com shall not hold any liability for such abandoned orders. The amount against such orders shall be utilized and considered as the cost incurred by company on following up and consultancy served to you during these days.
  6. If you request to exchange your original service with another service which is of less value, then the differential amount shall not be refunded, rather the same shall be kept in your store credit account which can be utilized by you for future services.
  7. Such store credit shall be utilized within 180 days from the date of request for store credit. After such a period, store credit shall lapse.
  8. After approval of refund from Taxware / popcorninfotech.com, such refund shall be granted within 30 working days from the settlement of the claim. The refund amount shall be restricted towards the professional fees and shall exclude all government fees, taxes, charges, challan payments, third party payments, payment gateways charges and vendor payments etc.
  9. All Refunds shall be in form of store credit which shall be utilized within 180 days from the date of issue.